Why can't the metro in New York City be a little more like the trains in Madrid, or in Santiago. Clean, air-conditioned, super easy to understand. 
The little screen tells you when the next train is coming your way so you don't have to stand there wondering how long you'll have to brave the sauna-esque stench of the underground.
It's brightly lit. It feels like broad day-light under there. Like a pleasant underground world, not home to 8 million rats and the pee of the drunk.
And, best of all, there are escalators. A lot of them. Unlike the 5 minute climbs from the pits of hell.
I'm just wondering. Why?
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